Master & Master

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Terms & Conditions

Price, payment
All prices are inclusive of 21% VAT. Shipping cost will be added to your order. Read more under ”Shipping costs”. Master & Master accepts payments through PayPal.
NO PAYPAL ACCOUNT NEEDED FOR CREDIT OR DEBIT CARD PAYMENTS.

Shipping Costs
For EU countries we charge a flat shipping fee of 15€.

Shipping Countries
We currently ship to EU countries only. The shipping is within European Union so NO duties, taxes or any additional costs apply.

Delivery
PACKAGES ARE SENT WITH UPS. As soon as your order is sent, you will receive an email with a tracking number. You can track your package on www.ups.com. Delivery takes 3–6 bussiness days, depending on your location.

Unclaimed packages
Unclaimed packages will be returned to Master & Master. For all unclaimed packages you will be charged for the return delivery.

Returns
The return period is 14 days from the day the order was delivered. When the returned goods are undamaged, clean and complete, we will immediately refund your credit card.

Cancelling Order
It is possible to cancel your order if it hasn’t been sent. Get in touch with us and we’ll take care of it. If your order has been sent, you will have to return the products in order to receive a refund. The delivery fee will not be refunded.

Warranty
Master & Master's return period is 14 days. We will refund you as soon as possible. Please allow up to two weeks after we deliver the product to process all refunds. The buyer is obliged to pay for the return of the goods. The buyer is obliged to keep the product in the same condition as when delivered.

Privacy
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

Security
We offer total security and peace of mind. Our checkout system is setup so that all sensitive credit card details are handled by PayPal, who provide millions of secure transactions every day.


About Us

We believe in czech craft mastery and innovative design. Our products are beautiful and practical, manufactured from quality, long-lasting materials. We appreciate your opinions and feedback so drop us a message.

Contacts

Master & Master s.r.o.

Nemilská 626/27
789 01 Zábřeh
Czech Republic

Company ID: 286 28 004
VAT ID: CZ28628004

info@masterandmaster.eu


MgA. Ondřej Zita

master
+420 725 258 289

ondrej@masterandmaster.eu


Luděk Šteigl

production master
+420 776 182 208

ludek@masterandmaster.eu


Let's stay in touch!