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Terms & Conditions

Price, payment

All prices are inclusive of 21 % VAT. Shipping cost will be added to your order. Read more under ”Shipping costs”. Master & Master accepts payments through PayPal.

NO PAYPAL ACCOUNT NEEDED FOR CREDIT OR DEBIT CARD PAYMENTS.

Warranty

All our products are come with a standard 24 month warranty. If the client causes damage or if the client has altered the product in any way, the product is not covered by the warranty.

Cancelling Order

It is possible to cancel your order if it hasn’t been sent. Get in touch with us and we’ll take care of it. If your order has been sent, you will have to return the products in order to receive a refund. The delivery fee will not be refunded.

Privacy

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

Shipping

For EU countries we charge a flat shipping fee of 15 €. We currently ship to EU countries only. The shipping is within European Union so NO duties, taxes or any additional costs apply.

Returns

The return period is 14 days from the day the order was delivered. When the returned goods are undamaged, clean and complete, we will immediately refund your payment.

Delivery

As soon as your order is sent, you will receive an email with a tracking details. Delivery usually takes 3–6 business days, depending on your location.

Security

All sensitive credit card details are handled by PayPal, who provides millions of secure transactions every day.


About Us

We believe in Czech craft mastery and innovative design. Our products are beautiful and practical, manufactured from quality, long-lasting materials. We appreciate your opinions and feedback so drop us a message.

We believe in Czech craft mastery and innovative design. Our products are beautiful and practical, manufactured from quality, long-lasting materials. We appreciate your opinions and feedback so drop us a message.

Master & Master s.r.o.

Nemilská 626/27
789 01 Zábřeh
Czech Republic
Company ID: 286 28 004
VAT ID: CZ28628004

info@masterandmaster.eu


MgA. Ondřej Zita

sales master
+420 725 258 289
ondrej@masterandmaster.eu


Luděk Šteigl

production master
+420 776 182 208
ludek@masterandmaster.eu